Cancellation, Returns and Refund policy
A. Cancellation Policy
1. How can I cancel an order?
An order for medicines or healthcare products can be cancelled from the ‘Order Details’ screen on the curepills247 website/ app (‘Platform’) or by calling our customer care number +91-9899775541 before it is marked as “Out for Delivery”. Else, you can refuse it at the time of delivery and a refund will be processed as per the Refund Policy.
B. Return Policy
1. What is the time period for the return of orders
1.1 Medicine Orders
We have a product-specific return policy. The return window ranges from 0-to 45 days from the date of delivery. The information regarding the return policy can be found on the product page. Please check the return policy before placing an order.
1.2 Healthcare Products
All the healthcare products ordered from the Platform can be returned within 2 days from the date of delivery.
[Note- Currently, the Company is not charging any shipping charges for returns from you.]
2. Which Products are not eligible for Returns?
2.1 Products Not Eligible for Return- As per terms offered by all the sellers on the Platform, the products shall not be eligible for a return under the following circumstances-
3. Additional Note –
3.1 Items marked as "Non-Returnable" on the product detail page or items whose return window has expired cannot be returned. If such an item is indeed returned along with another returnable item, curepills247 will disallow a refund or return of the “Non-Returnable” product to you when our partner licensed retail pharmacy verifies the returned item(s).
4. How to Return?
4.1 You can raise a return request within the time frame mentioned above by following these simple steps on the Platform:
4.2 You can also place a request for the return of any product by calling customer support at +91-9899775541.
4.3 After your return request is processed, we will pick up the return items as per the following timelines:
4.4 Please keep the return package ready in its original packaging with all the labels intact. You are also requested to keep a copy of the invoice/ bill from the seller handy for verification.
C. Refund Policy
1. When can I expect the amount to be refunded?
1.1 Please note that the refund amount mentioned at the time of return on the Platform is an estimate and will be finalised after completion of verification. Once the pick-up is completed and the product is verified by the seller, a refund of the total amount paid for the products returned by you will be initiated for eligible returns as mentioned above.
1.2 Refund will be initiated only post successful verification of the products by the seller. Please note that the verification process may take:
1.3 The amount is expected to reflect in your account after completion of verification from the seller as per the following timelines:
Method of Payment
Refund Timeframe (after successful verification from third party pharmacy/ vendor)
curepills247 wallet and Cash on Delivery [Note: refunds for cash on delivery orders shall be reflected in your curepills247 wallet.]
1 business day
1-3 business days
7-10 business days subject to the bank turnaround time and RBI Guidelines.
2-3 business days
1.4 You understand and acknowledge that we reserve the right to claim back any refund that has been processed by us as a result of fraudulent activities such as the return of wrong products or the wrong quantity of the products.
D. Assured Delivery Cashback Eligibility:
1. Kindly note the following criteria for eligibility for assured delivery Cashback:
1.1 Delivery assurance is for the date of delivery and not for the time of delivery.
1.2 Cashback is applicable only for orders with a value of more than INR 1000/-
1.3 Applicable in select pin-codes only, the customer shall be informed of his eligibility at the time of placing the order on the checkout page.
1.4 If eligible, cashback will be processed within 48 hours of order delivery/completion.
1.5 Orders, where the delay is from the customer's end, will not be considered for the cashback.
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